In order to ensure that you remain safe while visiting our clinics, we’ve implemented the appropriate measures in our clinics.
Here is our updated Infection Control and Prevention Protocol.
We’ve committed to make sure that you are safe.
Infection control and prevention protocol
All our staffs will:
Self check temperature on arrival of clinic;
Wear mask and gloves at all time;
Wash hands thoroughly after servicing each patient.
All patients:
Screen when making appointment
We will make sure that you are not returned from overseas in the last 14 days, or are suffering from cold or flu symptoms or been in contact with someone who has COVID-19 symptoms.
We will reschedule patients who are currently unwell or have been in contact with someone who has the virus.
Telehealth phone or video consultation is open if you are unable to attend our clinics. Chinese herbal medicine can be dropped in your car while you are waiting. We can also post herbs to your address as your choice.
Screen on arrival of clinic
Check your temperature;
You will be offered a mask to wear;
Hand sanitiser station for anyone attending the clinic. It is important that you wash hands thoroughly during your visit.
Clean – hourly cleaning of all public areas including:
Reception desk/herbal room:
Computer keyboard/mouse/hicaps/ftpos machine, and herbal room desk tables
Waiting room:
Mop floor at least 2 times per day
Toilet – spay wipe with disinfectant every one hour and after each usage
Clinic door handles, waiting room chairs – spray clean after each patient’s visit
Treatment/consultation Room:
Single used disposable cover sheets are used in all treatment;
Chairs/ desk/ treatment bed/table: spray clean with disinfectant after each visit;
Towel: all cover towels are washed and put in the cabinet – not left on treatment tables;
Gowns: wash after each visit and put inside the cabinet;
Face hole cover /paper cover: single sued disposable cover sheet. Change and spray clean the face hole after each patient;
Suction cups: wash and spray wipe with alcohol sanitiser after each using
Social distance
Ensure adequate social distancing by:
Spacing out chairs in waiting room and
Staggering appointment times. Allow adequate time for cleaning as well as appropriate social distancing.
We are closely monitoring the COVID-19 (Coronavirus) pandemic.
Our acupuncture and chiropractic clinic are remaining open at the moment.
As always,
Safety is our first priority.
WE HAVE COMMITTED:
High standard infection control to be practiced in our clinics.
• Masks offered to all and to use when you entering our clinics;
• Hand sanitizers for all to use.
• Single used disposable cover sheets are used in all treatment rooms and tables.
• Hourly cleaning of all public areas.
For any respiratory conditions, please DO NOT come to visit us in the clinic. We are offering phone/video consultation and herbal prescriptions.
Herbs can will be collected by your friends or family, or will be dropped in your car while you are waiting in the car park.
BEFORE YOUR VISIT:
If you or a close contact have any of the below:
• cough, fever, sore throat or runny nose
• returned from overseas in the past 14 days
• any contact with a suspected or confirmed case of COVID-19 in the past 14 days,
Please call us so we can reschedule your appointment.
We are offering phone/video consultation and herbal prescriptions for fertility and other general conditions.
Wash your hands often with soap and water, as this is the best way to stop transmission of this virus.
DURING YOUR VISIT:
• If you arrive early for your appointment, please consider remaining in your car until much closer to your appointment time.
• To reduce the numbers in our waiting areas, please don’t bring other children/family members into our clinic.
• Use the masks provided, and please use hand sanitizer/alcohol sprays upon arrival.
• If you need to sneeze or cough, please cover your mouth and nose with tissues or your upper sleeve or elbow. Please dispose of the tissue in the bins provided. Wash or sanitize your hands afterwards immediately.
• Please wash your hands thoroughly after using the toilets.
AFTER YOUR VISIT:
If you are diagnosed with COVID-19 (Coronavirus) and may have been infected around the time of your visit, please inform us.
Your confidentially will be protected.
We are reviewing these steps regularly in conjunction with current advice from the Australian Government and Public Health authorities. We are committed to the safety and well-being of all our patients, their families and our staff. We thank you for your kind understanding and help to keep everyone safe.
If you have already developed symptoms such as fever, cough, sore throat, tiredness or shortness of breath,
Please DO NOT come to see our practitioners. Instead you should first arrange to see your local GP or visit local hospital doctor for urgent assessment.
If you develop symptom, you should telephone the health clinic or hospital
before you arrive and
tell them your travel history, or that you may have been in contact with a potential case of coronavirus.
You must remain isolated either in your home or a healthcare setting until public health authorities inform you it is safe for you to return to your usual activities.
For more information please call the dedicated hotline on 1800 675 398
