03 93789479 [email protected]

Privacy Policy


Almond Wellness Pty Ltd (referred to as “we”, “our”, or “us”) operates the websites www.oztcm.com.au (collectively referred to as the “Websites”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Websites or use our services.

Collection of Personal Information

We may collect personal information from you in a variety of ways, including when you visit our Websites, register on the Websites, make an appointment, subscribe to our newsletter, fill out a form, or in connection with other activities, services, features, or resources we make available on our Websites. The types of personal information we may collect include:

  • Name
  • Contact information (such as email address, phone number, and postal address)
  • Date of birth
  • Medical history and treatment details
  • Any other information you voluntarily provide to us

Data Collected

Registration Data

If you register on our website, we store your chosen username, your email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Contact Form

Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

  • Verification/identification of the user during website usage
  • Providing technical assistance
  • Sending updates to our users with important information to inform about news/changes
  • Checking the accounts’ activity to prevent fraudulent transactions and ensure the security over our customers’ personal information
  • Customizing the website to make your experience more personal and engaging
  • Guaranteeing overall performance and administrative functions run smoothly

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:


The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See Facebook’s Privacy Policy.

X (formerly Twitter)

We may use the X API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to an X server until you consent to it. See X’s Privacy Policy.


We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See YouTube’s Privacy Policy.


This site may use cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Who Has Access to Your Data

If you are not a registered client of our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators
  • Our supporters when they need to get the information about the client accounts and access to provide support

Third-Party Access to Your Data

We don’t share your data with third parties in a way that reveals any of your personal information like email, name, etc. The only exceptions to that rule are for partners with whom we have to share limited data to provide the services you expect from us.

How Long We Retain Your Data

When you submit a support ticket or a comment, its metadata is retained until you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorisation.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.

Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e., basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Websites. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email to: [email protected]