Patient Resources
Everything you need for your journey at Almond Wellness Centre🏥 Getting Started
Your First Visit
What to expect during your initial consultation and TCM diagnosis.
Clinic Policies
Important information regarding our 24-hour cancellation policy and Privacy Policy.
🌿 Herbal Medicine Guides
Information about how to prepare raw herbs and granules, and how to keep your medicine fresh and use it safely at home.
How to Prepare Raw Herbs
Our step-by-step guide to the traditional decoction (boiling) method.
How to Take Herbal Granules
Instructions for dissolving and taking your concentrated extract powders.
Specialty Support
Home Care Packages (HCP)
Information for seniors and case managers on using aged care funding for acupuncture and chiropractic services.
Frequently Asked Questions
Q: Do I need a referral from my GP to see an acupuncturist or chiropractor?
A: No, a GP referral is not required to book an appointment at Almond Wellness Centre. However, we highly value integrated care. With your permission, we are happy to communicate with your GP, specialist, or midwife to ensure your treatment is coordinated and safe.
Q: Is acupuncture safe, and does it hurt?
A: Acupuncture is considered very safe when performed by AHPRA-registered practitioners. We use only sterile, single-use, hair-thin needles. Most patients feel a slight “De-Qi” sensation (a dull ache or tingling) rather than pain, and many find the experience so relaxing they fall asleep during treatment.
Q: Can I claim my treatment on my private health insurance?
A: Yes. We provide on-the-spot HICAPS claiming at both our Coburg and Ringwood clinics. If you have “Extras” cover that includes Acupuncture, Chiropractic, or Remedial Massage, you only need to pay the gap. Please check with your specific fund for your annual limits.
Q: How many sessions will I need before I see results?
A: This depends on whether your condition is acute (recent) or chronic (long-term). While some patients feel immediate relief, others – particularly those on a fertility journey or in stroke recovery – may require a course of 6–10 sessions to achieve a cumulative therapeutic effect. Your practitioner will provide a clear treatment plan during your first visit.
Q: What is your cancellation policy?
A: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer the appointment time to other patients on our waiting list. A cancellation fee may apply for late notices or missed appointments.