Effective Date: 23 June 2025
Welcome to Almond Wellness Centre’s online booking system. By using this website or booking an appointment online, you agree to the following terms and conditions. These terms are designed to ensure clarity, safety, and fairness for both our patients and practitioners.
General Use
This website and booking service are intended for individuals residing in Australia. By making a booking, you confirm that the information provided is accurate and that you are over the age of 18 (or have a legal guardian’s consent).
Appointment Types
Initial Consultation is required if:
- You are new to Almond Wellness Centre
- You are returning after 12+ months
- You are seeking care for a new or unrelated health concern
Standard Consultation is for patients continuing care for an existing condition.
Booking Confirmation
All online bookings are subject to confirmation. You will receive a confirmation email or SMS once the booking is reviewed. We may contact you to clarify or adjust your appointment if necessary.
Fees and Payments
All fees are listed on our Fees and Rebates page.
Payment is due at the time of your appointment unless prepaid.
We accept EFTPOS, credit/debit cards, cash, and eligible health fund rebates through HICAPS.
Prices may change without notice.
Prepayment, Deposits & Credit Card Authorisation
We may require prepayment or a deposit for certain appointment types, such as long consultations, telehealth, counselling, or weekend bookings.
In some cases, credit card authorisation may be required at the time of booking.
No payment is taken immediately unless otherwise stated, but patients may be asked to secure their booking with a valid credit card.
By entering your card details, you authorise Almond Wellness Centre to charge a cancellation fee in accordance with our cancellation policy.
You will be notified clearly if prepayment is required at the time of booking.
Cancellations & Late Arrivals
Please provide at least 24 hours’ notice if you need to cancel or reschedule.
Missed appointments or cancellations with less than 24 hours’ notice may incur a fee.
If you arrive late, we may need to shorten your session. The full consultation fee will still apply.
Herbal Medicine Orders
Herbal medicine is prescribed based on your consultation and health condition.
Orders may include raw herbs, granulated powders, patent formulas (pills/capsules), or external applications.
Payment for herbs is required at the time of collection or prior to dispatch (for postal orders).
Postage fees may apply for mailed orders.
No refunds will be provided for herbal formulas once dispensed, unless required by law (e.g. faulty product).
If you experience any adverse reactions, stop using the herbs and contact us immediately.
Telehealth Consultations
Telehealth (video or phone) consultations are available for eligible services (e.g. Chinese medicine, counselling).
These sessions follow the same professional standards as in-person care.
Patients must ensure they are in a private, safe, and distraction-free environment during the call.
Prescribed herbal formulas after a telehealth session will be posted or made available for pickup.
Telehealth is not suitable for all conditions. We may advise an in-person visit if clinically necessary.
Privacy and Security
We respect your privacy. All personal and health information is handled in accordance with our Privacy Policy.
While we take all reasonable steps to protect your data, the use of this website and telehealth involves some inherent risks. You use it at your own discretion.
Intellectual Property
All content on this website is the property of Almond Wellness Centre or used under licence.
You may not reproduce, reuse, or distribute any material without written permission.
Third-Party Links
Our website may include links to third-party sites. We are not responsible for their content or privacy practices.
Limitation of Liability
The information on our website is for general purposes only and does not replace professional advice.
To the extent permitted by law, Almond Wellness Centre is not liable for any loss or damage arising from use of this website or services.
Jurisdiction
These terms are governed by the laws of Victoria, Australia. Any disputes will be handled in the courts of that jurisdiction.
Amendments
We reserve the right to update these terms at any time. Your continued use of our website or services after any changes indicates your acceptance of the updated terms.