Fees and Rebates Cancellation Policy

Cancellation Policy

Our goal is to provide quality care in a timely manner. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of health care.

Acupuncture Chinese Medicine Chiropractic clinic Cancellation Policy

We understand that sometimes you need to cancel or reschedule your appointments and there are emergencies. In order to be respectful of the health needs of the community please be courteous and kindly call the clinic at lease 24 hours prior if you are unable to attend an appointment so that someone else urgently need a treatment can be seen at that time.

To cancel your appointments please call 03 93865068 (coburg clinic) or 03 88021519 (Ringwood clinic). If you do not reach the receptionist you may leave a detailed message on the voice mail. Answering machine is on 24 hours a day.

Please note that :

You may not cancel via email.

There is no charge if your appointment is canceled 24 hours in advance. Appointments missed or canceled without 24-hour notification will be charged a Missed Appointment Fee.

Missed Appointment Fee : $60.00

Please arrive 5-10min before your appointment so you can relax and we can take your vital signs better and to be fair to other clients. Our clinic in turn will do our best to minimize your waiting time. Those who are late will have a shorter session so the next patients won't have to wait.

If your schedule is hectic or you are NOT sure if you can keep your appointment, then you can schedule it on the day of treatment (if availability schedule permits).

Thank you for your understanding and cooperation

 

Contact Dr. Richard Zeng

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